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RingCentral vs Grasshopper vs Jive: Business Voice System Review

A reliable phone and voice system is essential for your company to run properly. Without a good phone system, your customers obviously cannot get through, and if they cannot get through, you will not get any orders. There is nothing more frustrating for a customer than not getting through and this will hurt your business and your customer ratings. This review will look at three phone and voice systems for businesses, their features, plan options and prices.
Covered in this report
RingCentral is the place to find a credible and affordable cloud-based phone system for your business that is designed for today's mobile and distributed business world by combining a hosted, multi-extension business phone system with advanced voice and fax functionality.   RingCentral eff... read more...
⌊ Best coupon: 30% Off Your First 3 Months1 more coupons
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RingCentral overview on Knoji
RingCentral — Best Features
RingCentral offers free trails of their plans.
RingCentral has four fax only plans to choose from.
Best for: A company that would like to choose from many different types of plans.
Best deal: 30% Off Your First 3 Months - [activate coupon]
The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected from anywhere. Features include toll free and local numbers, custom greetings, multiple extensions for employees, call forwarding to any phone anywhere in the world, voicemail to email, and much more.... read more...
⌊ Best coupon: Current Promotions
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Grasshopper overview on Knoji
Grasshopper — Best Features
Grasshopper is best for small businesses, startups and single person companies.
Grasshopper has a pay as you go plan.
Best for: Grasshopper is best for small businesses, startups and single person companies.
Jive — Best Features
You can get free and discounted phones for your business through Jive.
Jive offers U.S. based technical support.
Best for: Is best suited for companies with 50 or more users and needs unlimited calling.
Review

RingCentral

RingCentral has been in business since 2003 and is located in San Mateo, California. Their business is to provide businesses with complex on-premise hardware for communications and cloud based communication systems.

RingCentral Products and Features

RingCentral is a complete phone and voice system for all of business needs. You get phone, fax and text all in one phone system. RingCentral is easily integrated into cloud products like Google, Dropbox and Salesforce.

RingCentral features include:

  • Business SMS
  • Toll Free Number
  • Virtual PBX
  • Auto-Receptionist
  • Conferencing
  • Call Forwarding
  • You can also buy VoIP phones through RingCentral

RingCentral has three voice systems you can choose from:

RingCentral Office Features and Plans

RingCentral Office is one system and one monthly bill that work across all of your office locations and mobile devices. Each RingCentral Office plan has the following features:

  • Toll free, local or vanity phone numbers
  • VoIP service and caller ID control
  • Departments with call queues
  • Unlimited text, mobile devices and texting features
  • Voicemail and greetings
  • Microsoft Outlook and Office, Google, Box and Dropbox integration
  • Call management features
  • Cloud PBX
  • Unlimited conferencing and internet fax
  • Mobile apps for the iPhone, Android and Blackberry

RingCentral Office has three plans to choose from. Each of their RingCentral Office plans includes a 30-day free trial.  

Features

Standard

Premium

Enterprise

       

Price

$24.99 per month/ per user

$34.99 Per month/ per user

$49.99 Per month/ per user

Toll Free Minutes

1,000 minutes

2,500 minutes

Unlimited

Salesforce CRM Integration

No

Yes

Yes

Automatic Call Recording

No

Yes

Yes

Premium Support

No

Yes

Yes

RingCentral Professional Features and Plans

RingCentral Professional includes the following features:

  • You can route calls to yourself or employees
  • Customize rules for routing calls and faxes
  • Inbound call management
  • Receive calls wherever you are on your smartphone with free apps
  • An 800 number that lets you set up department extensions
  • Keep your existing phone number at no cost
  • Use VoIP on the iPhone or Android
  • You can use RingCentral on your existing mobile devices such as the iPhone, Blackberry, Android or iPad
  • Receive faxes on your mobile devices

RingCentral Professional has three voice system plans to choose from.

Pro

ProPlus

ProBusiness

     

$8.29 Per Month

$16.29 Per Month

$23.29 Per Month

 300 local, long distance or toll-free minutes

 1,000 local, long distance or toll-free minutes

2,000 local and long distance minutes and 1000 toll-free minutes

4.9 cents per minute for additional minutes

4.4 cents per minute for additional minutes

4.2 cents per minute for additional toll-free minutes

2 Extensions

5 Extensions

10 Extensions

Internet Fax

Internet Fax

Internet Fax

Web Support

Phone & Web Support

Phone & Web Support

 

Dedicated Fax Number

Dedicated Fax Number

 

Dial-by-Name Directory

Dial-by-Name Directory

 

Free Trial

 

RingCentral Fax is their reliable cloud fax system that includes the following features.

RingCentral Fax Features and Plans

  • You can send faxes from your smartphone, PC or Mac
  • Email notification of arriving faxes
  • View faxes on your mobile devices
  • Fax documents from GoogleDocs, Box or Dropbox
  • Scheduling feature that allows you to send faxes on a selected date and time
  • Dedicated fax number

RingCentral Fax has four plans and each plan offers a free trial.

Fax 500

Fax 1000

Fax 2500

Fax Unlimited

       

$7.99 Per Month

$12.99 Per Month

$49.99 Per Month

Contact Sales Dept. 1-888-389-0854

500 Free Pages Per Month

1000 Free Pages Per Month

2500 Free Pages Per Month

Unlimited Pages Per Month

5.9 cents/page additional pages

4.9 cents/page additional pages

3.9 cents/page additional pages

 

Web Support

Phone & Web Support

Phone & Web Support

Phone & Web Support

     

Includes 2 fax numbers

RingCentral Phone Systems for Business - Virtual PBX / YouTube 

RingCentral Customer Comments

RingCentral has good customer ratings and reviews. They have been rated 4.5 out of 5 stars by Apple iTunes customers, who had the following comments.

  • "Great integration for VoIP. Needs to work with car Bluetooth though."
  • "Great service great service. Highly recommend !!"
  • "The latest update helps streamline several functions. Love the text ability. Can't add pictures to texts, but other than that it is pretty awesome all around. The faxing is easy and useful and the addition of the signal bars on the call screen is very helpful during a call."

Grasshopper

Grasshopper was co-founded in 2003 by CEO Siamak Taghaddos and David Hauser with the goal of helping entrepreneurs to grow their small business. Grasshopper sells phone systems that let you run your business using your cell phones. They are located in Needham, Mass., and you can call them at 1-800-820-8210.

How Grasshopper Works

Grasshopper is simple to set up and use. To start using the Grasshopper, you will first pick a phone number for your business. After you get the phone number, you can record a customer greeting message, add departments and employees and you're ready to start receiving your business calls, voicemails and faxes.

Grasshopper Features

The Grasshopper virtual phone system has the following features.

  • Toll free or a local phone number
  • You can also get a vanity phone number
  • An unlimited number of phone extensions for departments and employees
  • Conference calling
  • Unlimited call handling
  • Call screening
  • Call forwarding to your mobile phone
  • Receive voicemails and faxes via email
  • Grasshopper now offers the new 855 toll free numbers
  • The Grasshopper mobile app allows you to have your Grasshopper caller ID show up. This way, your clients will not know you’re calling from your mobile phone number.
  • You do not need expensive hardware to install.
  • You can read a transcription of your voicemail in an email notification.
  • Music on hold

Grasshopper Plans and Pricing

Grasshopper has four voice system plans. All of their plans currently have free activation and a 30-day money back guarantee.

Ramp

Grow

Max

Pay As You Go

       

$24 Per Month

$49 Per Month

$199 Per Month

$12 Per Month

500 Minutes Per Month

2,000 Minutes Per Month

10,000 Minutes Per Month

6 cents Per Minute

1 Toll Free/Local Number

2 Toll Free/Local Number

3 Toll Free/Local Number

1 Toll Free/Local Number

Unlimited Extensions

Unlimited Extensions

Unlimited Extensions

Unlimited Extensions

Grasshopper - The Entrepreneur's Phone System / YouTube

Grasshopper Customer Comments

Grasshopper has mixed customer comments. If you read their customer comments, make sure you read the most recent, as it seems they did have some problems. The main customer complaint I found, was an outage that upset many of their customers.

  • "They had one slip up and everyone is mad. Overall had a lot of luck with Grasshopper great people and great support! Handled the situation well."
  • "Highly recommend -- the company has been there and provided good service to us for many years. A recent down period was a hardship for many, but the company communicated with users in an outstanding fashion, and I feel this company is now prepared to provide even better, more reliable service in the future"

Jive

Jive was founded in 2006 and sells hosted VoIP and unified communications to businesses and institutions. All of their services are provided on their proprietary cloud-based platform. You can contact their customer support at 1-877-548-3003.

Jive provides the following services:

  • Hosted VoIP
  • Hosted video which includes HD video conferencing
  • Hosted email
  • Broadband
  • Managed firewall
  • You can also buy VoIP phones through Jive.

Jive Hosted VoIP Features

Jive Enterprise-grade PBX provides the following features:

  • Auto Attendants
  • Voicemail and Caller ID
  • Call Routing
  • Music on Hold
  • Virtual Extensions
  • Call Forwarding and Call Recording
  • Call Logs and Call Reports
  • Dial-by-Name Directory
  • Unified Messaging and Message on Hold
  • Online Fax
  • Visual Dial Plan Editor
  • Call Queues
  • Remote Access
  • Call Transfers
  • Online PBX Controls
  • And more

Jive Business Plans and Pricing

All of the Jive business plans include the following:

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5

         

$29.95 Per User / Per Month

$25.95 Per User / Per Month

$23.95 Per User / Per Month

$21.95 Per User / Per Month

$19.95 Per User / Per Month

1 - 4 Users

5 - 9 Users

10 - 24 Users

25 - 49 Users

50+ Users

Jive Core System Demo / YouTube

Jive Customer Ratings

Jive has good ratings with 96% of the customers on VoIPReview.org recommending their service with the following comments.

  • "Overall I find Jive to be a good solid company with a lot of great extra features. I know they are working to make their reporting have more features and I’m patiently waiting to use those changes. They kindly take ideas and are consistently working to develop their system to meet the needs of their customers."
  • "With 18 months of use under my belt, I am a very happy user of Jive Communications VoIP. The "follow me" service where I program my phone to ring on any other (cell) phone is a key advantage for clients to access me and not be a slave to my office or feel guilty for running to the bank in the middle of the afternoon. I'll be a client for many years to come."
  • "They've always been very helpful, really don't have to interact much because it works great all the time. Billing is simple and support great. The techies are very patient, considerate and help laypeople with any problems, no matter how "dumb" we are."
Additional Information
RingCentral
RingCentral Coupon Code: AFFAX30P3 - 30% Off Your First 3 Months - Activate
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